Privacy Policy

Last updated: June 23, 2026

PosExpressLink ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use posexpresslink.com and related services ("Service").

1. Information We Collect

We may collect the following types of information:

• Account information: name, email address, and authentication credentials for portal users
• Business data: repair order, customer, and invoice data synced from connected dealership systems
• Technical data: IP address, browser type, access logs, and usage information needed to secure and operate the Service
• Communications: emails sent through the Service, such as invitations, password resets, and invoice notifications

2. How We Use Information

We use information to:

• Provide, maintain, and improve the Service
• Authenticate users and manage accounts
• Sync data between OpenTrack and FluidPay as configured by your organization
• Send transactional emails related to account access and invoicing
• Monitor security, prevent abuse, and troubleshoot issues

3. Email Communications

We send transactional email only (for example: account invitations, password resets, and repair order invoices). We do not use the Service to send unsolicited marketing email. Email is delivered through Amazon Simple Email Service (SES) from noreply@posexpresslink.com.

4. Data Sharing

We do not sell personal information. We share data only as needed to operate the Service, including with integrated providers (such as OpenTrack and FluidPay), cloud infrastructure providers, and email delivery services, under appropriate contractual and security safeguards.

5. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on your organization's configuration and applicable law.

6. Security

We implement reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information. Account holders should contact their dealership administrator; other requests may be sent to support@posexpresslink.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date when changes are posted.

9. Contact

For privacy-related questions, contact support@posexpresslink.com.